You can live, stay, connect and play at The Collective with the peace of mind that your safety and wellbeing is taken care of.
When you’re moving home or travelling, we know the last thing you want to worry about is your health. So we’ve introduced rigorous cleanliness and hygiene measures to keep you safe.
These are our commitments to you:
Clean and Hygienic Spaces to Call Home
Our industry-leading hygiene and cleanliness measures are fully certified by Public Health England. In our shared spaces we’ve increased the frequency and rigour of our cleaning, provided hand sanitiser in high traffic areas, and introduced innovative new cleaning technologies including fogging. In our private rooms, our cleaning team wear full PPE, and we’ve also de-cluttered and removed all non-essential, high-touch items. All shared and private spaces are cleaned with ‘Xtra Protect Hand and Touch Point Sanitiser’ which has been lab tested to safely kill COVID-19. So you can relax and enjoy our spaces safe in the knowledge that they’ve been subject to the highest possible standards of cleaning.
Contact-Free Room Service and Experience
You can now take a tour, check in, check out, log a service request and receive packages completely contact-free.
A Best-in-Class Support Team
Our team is here to support you 24/7, and they’ve been fully trained in the UK governments ‘COVID-19 secure’ guidelines. If, for any reason, you need to self-isolate, our team will call you daily to check in, and make sure you get everything you need contact-free, whether it be medicine, food, or fresh bed linens. We know it’s a worrying time for everyone, so as a member you’ll also get access to an external confidential line for impartial advice and support if you’re struggling with your mental health.
We can't wait to see you.