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faq

Answers to frequently asked questions at The Collective

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Email us: hello@thecollective.com Call us: +44 (0) 207 183 5478

The health and wellbeing of our members and staff is our highest priority. In this respect we have implemented the following preventative measures:

  • We've temporarily updated our cancellation policies  to better accommodate members staying with us for less than 89 days.
  • Provision of hand sanitisers which can be found in public areas
  • More regular cleaning of all public spaces
  • Increased signage reminding everyone to wash their hands
  • Ongoing liaison with local health service to understand the latest guidelines and protocols



The Collective Canary Wharf

In line with the latest government guidance around COVID-19 and to protect the health and wellbeing of our members, we will be temporarily closing short stay bookings of 1-7 nights at The Collective Canary Wharf until July 3rd.

We are only accepting bookings from essential workers requiring accommodation for work purposes. By making this booking you confirm that you are a critical worker and will be able to provide relevant identification upon check in.

We are aware of the need to be flexible during this period, so if your booking is affected we will be offering date changes or full refunds - just let us know what suits you best.

Email: stay.cw@thecollective.com or call +44 (0)20 3973 9000.

We have also temporarily closed the gym and the pool area until further notice.


The Collective Paper Factory

 We have a responsibility to do everything we can to slow the spread of COVID-19 and protect our members, employees and community. With this in mind, and after careful consideration, we have decided to temporarily suspend operations at The Collective Paper Factory from until 30th June. We remain fully committed to our community in New York City, and we will reopen as soon as we can.

Email: reservations-pf@thecollective.com


We appreciate your understanding and look forward to welcoming you back to The Collective in the near future.




UK: We encourage you to visit the NHS – common questions on coronavirus (COVID-19) and https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response websites, which answers practical questions and provides advice around catching and spreading the virus.  We would also recommend you visit the UK Government’s official website to keep informed about the current situation and for travel advice.


USA: We encourage you to visit Center for Disease Control and Prevention,  NYS and NYC Departments of Health website, which answers practical questions and provides advice around catching and spreading the virus.  We would also recommend you visit the https://www.usa.gov/coronavirus to keep informed about the current situation and for travel advice.


We are a growing global team who care about people, and want to change the way they live through shared spaces and experiences. We believe being a part of community leads to more fulfilling lives for everyone: this belief is at heart of everything we do and comes to life in all the one-of-a-kind buildings we design and operate.

Co-living is a new way of living inspired by the old, with community and collective experiences at its core. Starting with the basics, it offers shared spaces such as bars, restaurants, gyms, libraries, laundry, roof terraces, hot desks and more. Using space to bring everyone together, we are creating collaborative and inspiring environments that expose members to new people, new ideas and new experiences.

If you’re new to the city, be it New York or London, it’s your home away from home and a great place to make new friends. If you’re a native, it’s your new scene. If you're an entrepreneur, it’s your future network. Co-living is for anyone who values community and convenience and is ready to embrace a new way to stay and live.

While each of our buildings is unique, all are designed to help people to connect and bring people together. With this in mind, we have multiple spaces to suit any occasion and all your needs – from spas to shared kitchens, cinema screens to laundry rooms, and restaurants to co-working spaces, we have it all under one roof.

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We're growing fast, so if your city's not on the list, watch this space...