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General

Answers to frequently asked questions at The Collective

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Email us: hello@thecollective.com Call us: +44 (0) 207 183 5478

The health and wellbeing of our members and staff is our highest priority. In this respect we have implemented the following preventative measures:

  • We've temporarily updated our cancellation policies  to better accommodate our members staying with us for less than 89 days.

For stays related to  Canary Wharf, please contact stay.cw@thecollective.com, for stays related to Old Oak, please contact salesteam@thecollective.com and for stays related to Paper Factory, please contact paperfactory@thecollective.com.

  • Provision of hand sanitisers which can be found in public areas
  • More regular cleaning of all public spaces
  • Increased signage reminding everyone to wash their hands
  • Ongoing liaison with local health service to understand the latest guidelines and protocols



UK: We encourage you to visit the NHS – common questions on coronavirus (COVID-19) and https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response websites, which answers practical questions and provides advice around catching and spreading the virus.  We would also recommend you visit the UK Government’s official website to keep informed about the current situation and for travel advice.


USA: We encourage you to visit Center for Disease Control and Prevention,  NYS and NYC Departments of Health website, which answers practical questions and provides advice around catching and spreading the virus.  We would also recommend you visit the https://www.usa.gov/coronavirus to keep informed about the current situation and for travel advice.


We are a growing global team who care about people, and want to change the way they live through shared spaces and experiences. We believe being a part of community leads to more fulfilling lives for everyone: this belief is at heart of everything we do and comes to life in all the one-of-a-kind buildings we design and operate.

Co-living is a new way of living inspired by the old, with community and collective experiences at its core. Starting with the basics, it offers shared spaces such as bars, restaurants, gyms, libraries, laundry, roof terraces, hot desks and more. Using space to bring everyone together, we are creating collaborative and inspiring environments that expose members to new people, new ideas and new experiences.

If you’re new to the city, be it New York or London, it’s your home away from home and a great place to make new friends. If you’re a native, it’s your new scene. If you're an entrepreneur, it’s your future network. Co-living is for anyone who values community and convenience and is ready to embrace a new way to stay and live.

While each of our buildings is unique, all are designed to help people to connect and bring people together. With this in mind, we have multiple spaces to suit any occasion and all your needs – from spas to shared kitchens, cinema screens to laundry rooms, and restaurants to co-working spaces, we have it all under one roof.

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Check out our current locations:

We're growing fast, so if your city's not on the list, watch this space...