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For your peace of mind


You can live, stay, connect and play at The Collective with the peace of mind that your safety and wellbeing is taken care of.


Latest Covid-19 update: For stays of less than 7 nights, from Wednesday 6th December until 16th May, we'll only be checking in guests under exceptional circumstances, those who are travelling for work or for a limited number of other reasons as laid out by the government here

If you booked directly with us, please email stay.cw@thecollective.com for assistance with changes to your travel plans. If you booked via a third party agency (Booking.com, Expedia, Airbnb...) please contact them directly regarding any amendments or cancellation request before your arrival day.  

All members (3+ month stays) arriving from outside of the UK must self-isolate for 10 days. 

We are now accepting bookings for non-essential stays from 17th May 2021. Access to our swimming pool, gym and some shared spaces may be restricted until 17th May 2021.


These are our commitments to you:

Clean and Hygienic Spaces to Call Home

Our industry-leading hygiene and cleanliness measures are fully certified by Public Health England. In our shared spaces we’ve increased the frequency and rigour of our cleaning, provided hand sanitiser in high traffic areas, and introduced innovative new cleaning technologies including fogging. In our private rooms, our cleaning team wear full PPE, and we’ve also de-cluttered and removed all non-essential, high-touch items. All shared and private spaces are cleaned with ‘Xtra Protect Hand and Touch Point Sanitiser’ which has been lab tested to safely kill COVID-19. So you can relax and enjoy our spaces safe in the knowledge that they’ve been subject to the highest possible standards of cleaning. 

For stays of 1-6 nights, housekeeping will be provided on the 3rd night. For stays of over 7 nights, weekly cleaning will be provided as usual. 


Contact-Free Room Service and Experience

You can now take a tour, check in, check out, log a service request and receive packages completely contact-free. We’ve also launched room service delivery from our restaurants, so you can get a huge variety of food and drinks sent straight to your room. You can also take your pick from our range of groceries at the General Store, also delivered contactless to your door, so you can cook up a storm without needing to pop to the shop.


Stringent Social Distancing Measures 

We’re dedicated to enforcing social distancing measures in our spaces. Our team is trained to observe the 2 metre distance at all times, and we’ve installed plastic partitions at the hub, so you can safely speak to them in-person. We’ve applied capacity limits on all our shared spaces and rearranged furniture to allow for social distancing, and implemented signage and floor stickers throughout our spaces to remind people of the necessary distance. 

Face coverings are required in all public areas of our buildings. We will not be accepting visitors of guests or members unless they are part of social bubbles. Access to shared areas for visitors will be restricted too. Breach of our policies will result in a GBP 500 fine.


Connection and Community 

You can still find togetherness in our spaces, and we’re more committed to fostering community now than ever. As a member you’ll get access to our programme of socially distanced events designed to connect and inspire, from stand up comedy to slow flow yoga. Our community town halls have moved online, and we’ve launched a virtual buddy scheme, to pair up members across our buildings to offer each other remote support, from a friendly telephone chat to help with shopping.


A Best-in-Class Support Team

Our team is here to support you 24/7, and they’ve been fully trained in the UK governments ‘COVID-19 secure’ guidelines. If, for any reason, you need to self-isolate, our team will call you daily to check in, and make sure you get everything you need contact-free, whether it be medicine, food, or fresh bed linens. We know it’s a worrying time for everyone, so as a member you’ll also get access to an external confidential line for impartial advice and support if you’re struggling with your mental health. 


We can't wait to see you.