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For your peace of mind

You can live, stay, connect and play at The Collective with the peace of mind that your safety and wellbeing is taken care of.

When you’re moving home or travelling, we know the last thing you want to worry about is your health. So we’ve introduced rigorous cleanliness and hygiene measures to keep you safe, including Public Health England certified cleaning, contact-free service and fully digital events. 

These are our commitments to you:


Clean and Hygienic Spaces to Call Home

Our industry-leading hygiene and cleanliness measures are fully certified by Public Health England. In our shared spaces we’ve increased the frequency and rigour of our cleaning, provided hand sanitiser in high traffic areas, and introduced innovative new cleaning technologies including fogging. In our private rooms, our cleaning team wear full PPE, and we’ve also de-cluttered and removed all non-essential, high-touch items. All shared and private spaces are cleaned with ‘Xtra Protect Hand and Touch Point Sanitiser’ which has been lab tested to safely kill COVID-19. So you can relax and enjoy our spaces safe in the knowledge that they’ve been subject to the highest possible standards of cleaning. 

For stays of 1-7 nights, cleaning prior to the check-out day will only be provided upon request. For stays of over 7 nights, weekly cleaning will be provided as usual. 


Contact-Free Room Service and Experience

You can now take a tour, check in, check out, log a service request and receive packages completely contact-free. We’ve also launched room service delivery from our restaurants, so you can get a huge variety of food and drinks sent straight to your room. You can also take your pick from our range of groceries at the General Store, also delivered contactless to your door, so you can cook up a storm without needing to pop to the shop.


Stringent Social Distancing Measures 

We’re dedicated to enforcing social distancing measures in our spaces. Our team is trained to observe the 2 metre distance at all times, and we’ve installed plastic partitions at the hub, so you can safely speak to them in-person. We’ve applied capacity limits on all our shared spaces and rearranged furniture to allow for social distancing, and implemented signage and floor stickers throughout our spaces to remind people of the necessary distance. 

Face coverings in all public areas within the property will be required from 8th August onwards. 

Our swimming pool is now open in line with the latest government guidance around COVID-19. Limited access and restrictions apply. Please contact our team at hub.cw@thecollective.com or +44 (0) 20 3973 9000 to book your 30 minute time slot in advance.


Connection and Community 

You can still find togetherness in our spaces, and we’re more committed to fostering community now than ever. As a member you’ll get access to our programme of daily digital events designed to connect and inspire, from stand up comedy to slow flow yoga. Our community town halls have also moved online, and we’ve launched a virtual buddy scheme, to pair up members across our buildings to offer each other remote support, from a friendly telephone chat to help with shopping.


A Best-in-Class Support Team

Our team is here to support you 24/7, and they’ve been fully trained in the UK governments ‘COVID-19 secure’ guidelines. If, for any reason, you need to self-isolate, our team will call you daily to check in, and make sure you get everything you need contact-free, whether it be medicine, food, or fresh bed linens. We know it’s a worrying time for everyone, so as a member you’ll also get access to an external confidential line for impartial advice and support if you’re struggling with your mental health. 


We can't wait to see you.