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What we’re doing about COVID-19

The Collective was founded on the principle of togetherness, and this is evident in the relationships, friendships and diverse communities that have blossomed in our buildings. We remain true to this value as we face unprecedented and uncertain times ahead. We believe in the power of community, now more than ever. 

Our people are our priority, and we’re focused on the safety and wellbeing of our members, team and partners. We have robust contingency measures in place for our communities, and we’re closely adhering to the advice of health authorities and governments as the situation develops. 

We’ve introduced remote working, virtual external meetings, a mental health hotline, and updated health and sickness policies for our team. 

In our buildings, we’re rolling out a range of measures to protect our members, including a virtual events programme, mental wellbeing resources, and a contact-free room service option at The Collective Old Oak and The Collective Canary Wharf. Our on-site teams are on hand working tirelessly to support our members around the clock. 

We’ve been moved by how our members are coming forward with offers to help others, and we’re proud that the power of community continues in our buildings even in these challenging times.  

Please take care of yourselves and each other – we are always stronger together.

With love,

The Collective  

Our Commitments

This is an anxious time for everyone, especially those in close-knit communities like ours. We‘re closely adhering to the advice of health authorities and governments as the situation develops.  We’re making sure that no stone is left unturned in supporting the health, safety and security of our members and community.

We are committed to the following measures, and will be continuously reviewing these as we navigate this challenging time together:

Our Community 

Steering Group

We have a dedicated team closely following the situation and will continue to update our policies in line with government advice. We commit to regular and proactive communication with our members as and when anything changes. 


Although our cleaning team are always thorough, we’re ramping up efforts; regularly disinfecting all surfaces across shared spaces and making hand sanitiser available to all members and employees.


We’re committed to sustaining our vibrant events programme, so we’ll be moving to a fully digital events experience. The same great events programme, just online.

Room Service

We’re launching a contact-free room service option for all members at The Collective Canary Wharf and The Collective Old Oak. 

Mental and Physical Wellbeing

We’re rolling out access to a telephone helpline for both members and staff so that anyone feeling anxious can speak to a counsellor free of charge. We’ll be regularly sharing digital resources on how to stay connected, active and healthy in mind and body. 


We’re actively exploring volunteering opportunities between our members and team and wider community neighbours in need.

Our Team

Steering Group

We’ve formed a global working group from across the business that meets daily to ensure we are continuously assessing the moving situation and communicating key information on a regular basis to our team. A hotline is available for status updates. 

Remote Working

Our London office remains open, as do all three of our global sites, but all team members who can work from home have been asked to do so. 

Sick Leave

We offer paid leave to make sure that affected team members can take the time they need to get better.

For more information about COVID-19 please visit the NHS website if you’re in the UK, or the Centers for Disease Control and Prevention if you’re in the US.

Property Closures

The Collective Canary Wharf

 In line with the latest government guidance around COVID-19 and to protect the health and wellbeing of our members, we will be temporarily closing short stay bookings of 1 - 7 nights at The Collective Canary Wharf until 15th May. We are aware of the need to be flexible during this period, so if your booking is affected, we will be offering date changes or full refunds - just let us know what suits you best.

You can reach a member of our team to discuss this policy change, as well as general booking enquiries, by emailing us at or calling us on +44 (0)20 3973 9000.

We have also temporarily closed the gym and the pool area until further notice.

We appreciate your understanding and look forward to welcoming you back to The Collective in the near future.