This website requires JavaScript for the full experience.
Skip to main content

What we’re doing about COVID-19

Our Commitments

This is an anxious time for everyone, especially those in close-knit communities like ours. We are committed to the following measures, and will be continuously reviewing these as we navigate this challenging time together.


Our Community, Members and Guests 

You can live, stay, connect and play at The Collective with the peace of mind that your safety and wellbeing is taken care of.

Proactive and Transparent Communication

We're committed to regular and proactive communication with our members as and when anything changes. We’ve set up a dedicated digital support hub, so that members can access all information, from the latest government advice and building policies to answers to frequently asked questions, in one centralised place.

Clean and Hygienic Spaces to Call Home

Our industry-leading hygiene and cleanliness measures are fully certified by Public Health England. In our shared spaces we’ve increased the frequency and rigour of our cleaning, provided hand sanitiser in high traffic areas, and introduced innovative new cleaning technologies including fogging. In our private rooms, our cleaning team wear full PPE, and we’ve also de-cluttered and removed all non-essential, high-touch items. All shared and private spaces are cleaned with ‘Xtra Protect Hand and Touch Point Sanitiser’ which has been lab tested to safely kill COVID-19. So you can relax and enjoy our spaces safe in the knowledge that they’ve been subject to the highest possible standards of cleaning. 

Contact-Free Room Service and Experience

You can now take a tour, check in, check out, log a service request and receive packages completely contact-free. You can also take your pick from our range of groceries at the General Store, also delivered contactless to your door, so you can cook up a storm without needing to pop to the shops.

A Best-in-Class Support Team

Our team is here to support you 24/7, and they’ve been fully trained in the UK governments ‘COVID-19 secure’ guidelines. If, for any reason, you need to self-isolate, our team will call you daily to check in, and make sure you get everything you need contact-free, whether it be medicine, food, or fresh bed linens. We know it’s a worrying time for everyone, so as a member you’ll also get access to an external confidential line for impartial advice and support if you’re struggling with your mental health. 


Our Team

A Dedicated Steering Group

We’ve formed a global working group from across the business that meets regularly to make sure we're continuously assessing the rapidly moving situation and communicating key information on a regular basis to our team. A hotline and intranet is available for status updates. 

Paid Sick Leave

We offer paid leave to make sure that affected team members can take the time they need to get better.

For more information about COVID-19 please visit the NHS website if you’re in the UK, or the Centers for Disease Control and Prevention if you’re in the US.


Our Properties

See what we're doing about your safety and peace of mind at:

The Collective Old Oak: https://www.thecollective.com/your-peace-of-mind-at-the-collective-old-oak

The Collective Canary Wharf: https://www.thecollective.com/for-your-peace-of-mind