This website requires JavaScript for the full experience.

What we’re doing about COVID-19

The Collective was founded on the principle of togetherness, and this is evident in the relationships, friendships and diverse communities that have blossomed in our buildings. We remain true to this value as we navigate the uncertain future ahead. We believe in the power of community, now more than ever. 

Our people are our priority, and we’re focused on the safety and wellbeing of our members, team and partners. We have robust contingency measures in place for our communities, and we’ve been closely adhering to the advice of the government and health authorities throughout. 

We’ve introduced remote working, virtual external meetings, a mental health hotline, and updated health and sickness policies for our team. 

In our buildings, we’ve rolled out a range of measures to protect our members and combat loneliness, including Public Health England certified cleaning, contact-free room service and a fully digital events programme.

We’ve been moved by how our members have helped one another, and we’re proud that the power of community continues in our buildings even in these challenging times.  

Please continue to take care of yourselves and each other – we are always stronger together. 

With love,

The Collective  


Our Commitments

This is an anxious time for everyone, especially those in close-knit communities like ours. We are committed to the following measures, and will be continuously reviewing these as we navigate this challenging time together.


Our Community, Members and Guests 

You can live, stay, connect and play at The Collective with the peace of mind that your safety and wellbeing is taken care of.

Proactive and Transparent Communication

We're committed to regular and proactive communication with our members as and when anything changes. We’ve set up a dedicated digital support hub, so that members can access all information, from the latest government advice and building policies to answers to frequently asked questions, in one centralised place.

Clean and Hygienic Spaces to Call Home

Our industry-leading hygiene and cleanliness measures are fully certified by Public Health England. In our shared spaces we’ve increased the frequency and rigour of our cleaning, provided hand sanitiser in high traffic areas, and introduced innovative new cleaning technologies including fogging. In our private rooms, our cleaning team wear full PPE, and we’ve also de-cluttered and removed all non-essential, high-touch items. All shared and private spaces are cleaned with ‘Xtra Protect Hand and Touch Point Sanitiser’ which has been lab tested to safely kill COVID-19. So you can relax and enjoy our spaces safe in the knowledge that they’ve been subject to the highest possible standards of cleaning. 

Contact-Free Room Service and Experience

You can now take a tour, check in, check out, log a service request and receive packages completely contact-free. We’ve also launched room service delivery from our restaurants, so you can get a huge variety of food and drinks sent straight to your room. You can also take your pick from our range of groceries at the General Store, also delivered contactless to your door, so you can cook up a storm without needing to pop to the shop.

Stringent Social Distancing Measures 

We’re dedicated to enforcing social distancing measures in our spaces. Our team is trained to observe the 2 metre distance at all times, and we’ve installed plastic partitions at the hub, so you can safely speak to them in-person. We’ve applied capacity limits on all our shared spaces and rearranged furniture to allow for social distancing, and implemented signage and floor stickers throughout our spaces to remind people of the necessary distance. 

Connection and Community 

You can still find togetherness in our spaces, and we’re more committed to fostering community now than ever. As a member you’ll get access to our programme of daily digital events designed to connect and inspire, from stand up comedy to slow flow yoga. Our community town halls have also moved online, and we’ve launched a virtual buddy scheme, to pair up members across our buildings to offer each other remote support, from a friendly telephone chat to help with shopping.

A Best-in-Class Support Team

Our team is here to support you 24/7, and they’ve been fully trained in the UK governments ‘COVID-19 secure’ guidelines. If, for any reason, you need to self-isolate, our team will call you daily to check in, and make sure you get everything you need contact-free, whether it be medicine, food, or fresh bed linens. We know it’s a worrying time for everyone, so as a member you’ll also get access to an external confidential line for impartial advice and support if you’re struggling with your mental health. 


Our Team

A Dedicated Steering Group

We’ve formed a global working group from across the business that meets regularly to make sure we're continuously assessing the rapidly moving situation and communicating key information on a regular basis to our team. A hotline and intranet is available for status updates. 

Fully Remote Working

Our London and New York offices have been closed and our teams from these offices are working fully remotely from home. Our Berlin office is open, but all team members who can work from home have been asked to do so. 

Paid Sick Leave

We offer paid leave to make sure that affected team members can take the time they need to get better.

For more information about COVID-19 please visit the NHS website if you’re in the UK, or the Centers for Disease Control and Prevention if you’re in the US.


Property Closures

The Collective Canary Wharf

In line with the latest government guidance around COVID-19 and to protect the health and wellbeing of our members, we will be temporarily closing short stay bookings of 1-7 nights at The Collective Canary Wharf until 3rd July.

We are only accepting bookings from essential workers requiring accommodation for work purposes. By making this booking you confirm that you are a critical worker and will be able to provide relevant identification upon check in.

We are aware of the need to be flexible during this period, so if your booking is affected we will be offering date changes or full refunds - just let us know what suits you best.

Email: stay.cw@thecollective.com or call +44 (0)20 3973 9000.

We have also temporarily closed the gym and the pool area until further notice.


The Collective Paper Factory

We have a responsibility to do everything we can to slow the spread of COVID-19 and protect our members, employees and community. With this in mind, and after careful consideration, we have decided to temporarily suspend operations at The Collective Paper Factory until 30th June. We remain fully committed to our community in New York City, and we will reopen as soon as we can.

Email: reservations-pf@thecollective.com


We appreciate your understanding and we can't wait to welcome you back soon.